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Date :
[Select and
type recipient's address]
Dear [Name]
Thank you
for your letter of [Type date here], complaining
about the conduct of one of our employees.
Please rest
assured that we have investigated your complaint
and that the person concerned will be severely
reprimanded.
Please
accept our sincere apologies for any distress this
situation may have caused you and be assured that
it will never happen again.
Thank you
also for bringing this matter to our attention. We
place great importance on the conduct of our
employees and your complaint will give us the
opportunity to remedy any problem that may exist.
Yours
Sincerely
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